About Us

We are an Ecomm optimization, risk management, and data analysis firm. We strive to empower our clients with data driven insights and innovative solutions. Join our dynamic team and help us drive business intelligence initiatives forward.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Positions Available at Epic Ideas

• Payments Analyst

• Part-Time HR Administrator

Payments Analyst

Location: Ottawa, Ontario

Type: Full-Time

Job Summary

We are currently seeking a highly motivated Payments Analyst to join our e-commerce team. This role offers an exciting opportunity for individuals who are passionate about the e-commerce industry and eager to learn and grow within a dynamic environment.

As a Payments Analyst, you will play a key role in supporting the payments operations, including traditional and alternative transactions, within our e-commerce platform. This position requires shift work and 24/7 support coverage.

Responsibilities

• Assist in the day-to-day operations of the payments function, including monitoring transactions, reconciling accounts, and resolving payment-related issues for both traditional and alternative payments.

• Monitor payment gateways and systems to ensure proper functioning and troubleshoot any technical issues or errors.

• Conduct routine analysis of payment data to identify trends, anomalies, and opportunities for optimization in both traditional and alternative payment channels.

• Collaborate with internal teams, including finance, customer service, and development, to address payment-related inquiries and resolve discrepancies.

• Assist in the implementation of fraud prevention measures and risk management strategies to safeguard against payment fraud and chargebacks.

• Stay informed about industry regulations, compliance requirements, and best practices related to payments and security.

• Prepare and maintain documentation of payment processes, policies, and procedures for reference and training purposes.

• Provide support for ad-hoc projects and initiatives related to payments optimization, process improvement, and system enhancements.

• Contribute ideas and suggestions for improving the efficiency and effectiveness of payment operations and enhancing the customer payment experience.

• Collaborate with external payment service providers and financial institutions to optimize payment processing and reduce costs.

Qualifications

• Collegiate studies or Bachelors in Finance, Accounting, Business Administration an asset, or 5 years of work experience in a finance or payments-related role.

• Strong analytical skills with the ability to interpret and analyze data to draw meaningful insights, including experience analyzing transaction data.

• Proficiency in Microsoft Excel and other data analysis tools is a plus.

• Excellent attention to detail and accuracy in performing financial transactions and reconciliations.

• Effective communication skills, both verbal and written, with the ability to collaborate with cross-functional teams.

• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

• Demonstrated ability to learn quickly, adapt to new processes and technologies, and take initiative in problem-solving.

• Knowledge of e-commerce platforms, payment gateways, and online payment processing is desirable.

• Enthusiasm for the e-commerce industry and a desire to build a career in payments and financial operations.

This job description outlines the key responsibilities and qualifications for the role of Payments Analyst in the e-commerce market. Candidates who possess strong analytical skills, attention to detail, and a passion for learning and growth will be well-suited for this position within the industry.

What We Offer

• Competitive salary and paid health insurance.

• RRSP group benefits savings plan.

• Hybrid work schedule.

• Training and tuition reimbursement.

• New equipment / hardware with up-to-date applications.

• Opportunities for professional growth and development.

• Allowance for monthly commute/ parking.

• Team building activities.

• A collaborative and innovative work environment.

Part-Time HR Administrator (1-Year Contract – Maternity Leave Coverage)

Location: Montreal QC

Type: Part-Time (Approximately 8-15 hours/week)

Contract Duration: 1 Year

Start: May 26, 2025

Job Summary

We’re looking for a detail-oriented and friendly Part-Time HR Administrator to join our team on a one-year contract, covering a maternity leave. This role is perfect for someone who enjoys keeping things organized, values confidentiality, and wants to support a positive employee experience.

Responsibilities

• Assist with day-to-day HR operations and administrative tasks

• Maintain employee records and update internal databases such as vacation, health and benefits, RRSP contributions, etc. 
Assisting with minimal accounting task (accounts payables).

• Support recruitment efforts (e.g., posting jobs, scheduling interviews)

• Help coordinate onboarding and offboarding processes
Booking travel + accommodations

• Respond to employee inquiries with professionalism and discretion

• Support staff in Ontario, light travel to Ottawa required

• Coordinate team building activities, along with holiday dinners and parties

• Handle general office duties, including ordering supplies and keeping the office space organized


Qualifications

• Prior experience in HR and office administration


• Bilingual (English, French)

• Strong organizational and communication skills
Proficiency with Mac, Microsoft office, Outlook

• Ability to handle confidential information with discretion

• Friendly, proactive, and dependable attitude

What We Offer

• Flexible part-time hybrid schedule

• Supportive and collaborative team

• Opportunity to gain hands-on HR experience

• Competitive salary rate

• Transit/ parking allowance

• Free coffee, organic juices and smoothies and fruit in downtown office location